Un-Stretched/ Rolled Prints Processing Time: Please allow 10-14 days for all un-stretched prints to be processed. Each canvas print is made to order and will be shipped in a cardboard tube.
Stretched and Framed Prints Processing Time: Please allow 14-21 days for Stretched and Framed prints to be processed. Each print is made to order, hand stretched and then custom framed. Stretched prints are shipped in a sturdy packaged box.
Original Paintings Shipping: Please allow 7-10 Days for Originals to be packaged and shipped. Each original painting is packaged in a sturdy re-enforced box for safe transit.
Commissioned Paintings Shipping: Commissions will be shipped once completed and final payment is received. These will be agreed upon between the client and Njoy Art Studio
International Shipping Policy: International Shipping is calculated and charged at checkout with a variety of services to choose from for shipping your prints. All international shipping includes insurance. *Buyer is responsible for all duties and taxes that may be imposed on them by their country. This is an additional cost to your order for you to expect when the package reaches your country. Orders that are rejected by the buyer upon delivery will not be refunded. Please be aware that international shipping times can be unpredictable and sometimes lengthy.
More Info on Shipping:
- We ship through FedEx and UPS carriers. All packages are insured for peace of mind.
- We will provide a tracking # and notification through the email provided at time of purchase once the artwork is in transit.
- Orders are not shipped or delivered on weekends or holidays.
- Signatures are required for all original artwork and all print orders exceeding $500 USD upon delivery to the client’s home or business.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Damaged or Lost Shipments
Please Contact: [email protected] for any inquiries on damaged or lost packages. *Note- Njoy Art Studio is not liable for any products damaged or lost during shipping. We will reach out to the carrier and resolve each issue on a case by case basis to ensure customer satisfaction and replacement of artwork. We are unable to process refunds or resend potentially lost art orders until packages have been stuck in transit for the timeframe specified by the carrier to file a claim and/or the claim in question has been resolved in writing by said carrier. *IMPORTANT* Please save all packaging materials and damaged goods before filing a claim.
We offer domestic (United States of America) and international shipping.
Shipping rates & delivery estimates
Delivery estimates vary depending on the shipping provider.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s).
Customs, Duties and Taxes
Njoy Art Studio is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Contact Us
If you have any questions about this Shipping Policy, please contact us.